If you need to contact Vine Customer Service, feel free to use these message templates as a starting point and edit them as you see fit!
Vine CS can be contacted in two ways:
▸ 1. https://www.amazon.com/gp/help/customer/vine
▸ 2. Email vine-support@amazon.com from the email associated with your Amazon account
The templates have space for you to fill in the item name and order # in addition to the ASIN. If you don’t have access to those, it’s OK to only send the ASIN! Also, you can include several items in a single email, though it is recommended not to exceed 5.
Disclaimer: These templates are provided as a courtesy from the mod team. Ultimately, the responsibility for these communications lies with the sender, and the mod team can't be held responsible for the content of messages or how Vine CS responds to them.
"This item is no longer available" error |
Hello, this message is for Vine Customer Service! The following item is displayed in my Vine account as "This item is no longer available" and I cannot submit a review. Could you please remove it from my To Be Reviewed? ASIN: |
Listings were combined and you can't review a variant |
Hello, this message is for Vine Customer Service! This seller combined the listing for two different ASINs, so I submitted a review for one item but I can’t submit for the second. Could you please remove the following item from my To Be Reviewed? ASIN: |
Item was undeliverable, lost in transit, or arrived damaged |
Hello, this message is for Vine Customer Service! [The package containing this item was marked as Undeliverable and returned to Amazon.] OR [This item was never delivered so I cannot review it.] OR [This item arrived damaged so I cannot review it.] Could you please remove it from my To Be Reviewed and ETV total? ASIN: |
Users of Gmail can use gmail templates/ canned responses to save the above messages as a shortcut and avoid having to copy-paste them every use. Please only do this if your Gmail address is the email associated with your Vine account. See the following website for details: https://it.umn.edu/services-technologies/how-tos/gmail-enabling-creating-using-canned