Amazon Vine is a program that enables a select group of Amazon customers to post opinions about newly released items to help their fellow customers make educated buying decisions. Customers are invited to become Amazon Vine Voices based on the trust they have earned in the Amazon community for writing accurate and insightful reviews. Amazon Vine provides members with free products that have been submitted to the program by participating brands. Since Voices may receive access to products that are not yet available to customers on the Amazon store , their opinions may be among the first posted on a product's detail page. Amazon does not influence the opinions of Amazon Vine members, nor do we modify or edit their reviews.
Your account can be accessed on the Amazon Vine website portal at https://www.amazon.com.au/vine or by copy-pasting the URL directly into your
browser.
Access is granted to the Amazon Vine program based on your standing in the Amazon reviewer community. If you missed your invitation e-mail and want to determine if you have access to the vine program, visit https://www.amazon.com.au/vine. Once you have completed the Participation Agreement, you will be an Amazon Vine Member and receive an Amazon Vine Member badge.
At this time, participation in Amazon Vine is limited to select customers who have been invited to join the program.
Amazon.com.au's Privacy Notice applies to your participation in the program and describes our practices regarding collection and use of personal information. Amazon does not share your identity or contact details to any product suppliers who participate in the program without your permission.
Amazon Vine products will be delivered straight from Amazon.com.au
We understand that testing items and crafting insightful reviews takes time. You should request items that you can review thoroughly and post informed opinions about. Amazon Vine reviews are subject to the and we monitor the reviews posted by Amazon Vine Voices in order to ensure the members of our community keep submitting insightful and unbiased reviews and do not use the program in a way that negatively impacts customer trust.
These actions are not yet supported. However, if you need to return a faulty item, please contact us for assistance.
No. As stated in the Amazon Vine Voice Participation Agreement Amazon employees are not eligible.
Amazon Vine membership provides tiered access based on contributions to Amazon Vine.
To remain a part of the Amazon Vine program, be sure to review at least 60% of your Amazon Vine orders at all times. If less than 60% of your orders are reviewed, your account will be placed under review. However, you will still have access to Amazon Vine, but the new product recommendations will be turned off and your Amazon Vine account may be closed. You can recover your account once you have reviewed greater than 60% of your recent orders for at least two weeks in a row. If we don't see any improvement in review levels, we may remove you from Amazon Vine.
In the Silver tier, you can request up to 3 items per day. Once you are upgraded to Gold tier, you can request up to 8 items per day. The "Request Item" button will be deactivated once you have met the request limit for the day
Under the "Your Vine activity" section of the Account page, we use the below metrics:
Amazon Vine monitors Voice activity and has guardrails to avoidprogram misuse. This ensures we deliver value to customers from this program. Eligibility for Gold status requires completion of the Tax Questionnaire and provision of a valid Australian Business Number (ABN) prior to the conclusion of the evaluation period.
The evaluation period is the duration over which your review contributions would be analysed to assess your tier status. The evaluation period is stated
in your Account page.
After your first re-evaluation date, all future re-evaluation dates will be set to six months from the last re-evaluation date.
These metrics reset to 0 at the beginning of each evaluation period. They update within two days of review approval.
Submit reviews at least two weeks before your Re-evaluation date to allow for review processing by the Amazon Customer Reviews team.
This is a courtesy warning to remind you to submit reviews on the Amazon Vine items you've recently ordered in the last 3 months. Once you have reviewed 60% or more of your recent orders for at least two weeks, the message will be removed.
This is an early warning to ensure you comply with the Vine Review Guidelines and ensure that your reviews help other customers like yourself make informed buying decisions. If you see this alert, read to understand the reason and then click the yellow button to regain access to Vine. If we don’t see any improvement 7 days, we will unfortunately permanently close your Vine account after 30 days of monitoring.
Here are some ways to ensure you comply with the Vine Review Guidelines:
If you see this message “Your Vine account has been closed for violating one or more of the Vine terms and conditions. You will still be able to view your Vine reviews and Vine order history but will no longer be able to request Vine items.” then your account has permanently lost access to Vine. At this time, we cannot support appeals or re-activations. Please note that our Vine Customer Service team cannot reverse this decision or share more details on this matter; they can only confirm account status.
To be eligible for Gold benefits, you need to provide your valid Australian Business Number (ABN) so that Amazon and our Sellers can comply with the Australian tax law in respect of products provided to you to review. Refer to the Australian Business Register at www.abr.gov.au for more information and to apply for an ABN. Amazon will validate your ABN to the ABN Lookuptool maintained by the Australian Government when you apply for Gold tier status and on an ongoing basis. If your ABN is not valid, you will not be eligible for Gold benefits. You are solely responsible for the accuracy and validity of your tax information, including your ABN. You must ensure that all tax information you provide is accurate, complete and up-to-date. Amazon and our Sellers will rely on the information you provide. Amazon does not accept any responsibility or liability in regards to your tax information. You should consult a qualified tax professional if you require assistance.
No. Unfortunately, you will not be eligible for Gold status. Eligibility for Gold status requires completion of the Tax Questionnaire and provision of a valid Australian Business Number (ABN) prior to the conclusion of the evaluation period.
We will provide you with a list of products that you have ordered through Vine along with the consideration amount of those products. The consideration amount is the price of the product offered on Amazon.com.au on the day the product was ordered by the Amazon Vine Voice. It is your responsibility to ensure that you correctly report your taxable income. If in doubt, you should seek independent professional advice.
The Amazon Vine program does not limit the number or value of products that a Gold Tier Voice can receive and review. Each Gold Tier Voice is required to provide their individual Australian Business Number (ABN) to access Gold Tier status.
If you do not wish to provide your ABN, you are still able to receive and review products under the Silver Tier program.
An Australian Business Number (ABN) is required to access Gold Tier status. If you do not wish to provide an ABN, you are still able to participate in the Vine program under the Silver Tier.
The requirement to provide an Australian Business Number (ABN) does not apply to the Silver Tier as the products available to Silver Tier Voices are limited to products with a recommended retail price (RRP) of less than A$71 (excluding GST).
The Vine Gold Tier program requires you to provide your valid Australian Business Number (ABN). Alternative forms of identification (such as a Tax File Number or Statement by a Supplier) are not accepted for Gold Tier eligibility.
If you do not wish to provide your ABN, you are still able to receive and review products under the Silver Tier program.
You should check in whenever you have the capacity to order another product to review. We want you to feel free to check in whenever you are able and not be required to come to the website portal on a specific day and time.
There will not be a specific day or time when items are added to your queue. As we receive inventory from manufacturers, relevant items will appear in your queue.
There is a daily limit to the number of Amazon Vine items Voices can request; we want to give all our Voices a chance to get items they are interested in and to participate in this program.
There are four reasons you could not see products in your queue.
We encourage you to post insightful reviews quickly and ensure that your review contains quality feedback. Doing so will increase the likelihood that your opinions will be among the first to appear on the detail pages of new and pre-release items. Accounts with less than 60% of items reviewed may be removed from the program after 30 days.
Yes, as in the current Amazon Vine queues, you are not guaranteed a product until you have placed an order for it.
We understand that there are some products in your queue that you do not have interest in. We try and do our best to make sure that products are relevant, but some products have no history and need to be offered up to several people that may or may not enjoy them. We encourage you to try something new every now and then - you never know, you might like it.
Amazon selling partners may nominate any products they wish for inclusion in Amazon Vine. We encourage you to browse the queues for newest in clothing, electronics, home and kitchen, pet supplies, outdoor gear, books and any other items that catch your eye.
Amazon Vine is a promotional program, so participating brands allocate limited quantity of newly released products. We encourage you to visit the Amazon Vine website portal often so that you can request items that you want to review before the inventory runs out.
You should receive your Amazon Vine item(s) within 5-7 business days of shipping it. You may track your orders by visiting the Vine Orders page.
Please visit the Vine Orders page to view the status of your order.
Unfortunately, we cannot support international Amazon Vine shipments at this time. We hope to provide this capability in the future and apologize to our valued international reviewer community.
All Amazon Vine items are handled separately from the rest of our Amazon products. Vine items currently ship at standard ground speeds (5-7 days).
You may cancel a Amazon Vine order if you are not able to review it. Cancellations are not offered for slight variances in products, and you should take this into account before participating in Amazon Vine Voices. Orders that have a review posted or are beyond 30 days from delivery date cannot be cancelled. If you have to cancel a Amazon Vine order, please open a case by clicking on Contact Us and providing the Order ID Number and reason for cancelling.
Except as required by the Australian Consumer Law, Amazon Vine items are not eligible for change of mind returns and are not refundable or replaceable. Amazon Vine items may be cancelled before they are shipped. If you need to return a faulty item, please use the Contact Us link in the Amazon Vine website portal for assistance.
The Amazon customer community highly values your opinion and Amazon Vine exists to help the Amazon customers make better informed purchase decisions. We do not require that you write a review but we do take this into account when determining who the best reviewers are to keep in Amazon Vine.
Please click on the Vine Reviews page on the Amazon Vine website portal to post your review.
Amazon Vine reviews should be focused on the product and follow the . Feedback about your shipment experience, or shipping packaging should not be included in Amazon Vine reviews.
You may edit any reviews submitted to the Amazon Vine program by visiting the Amazon Vine Reviews page and clicking 'See review' and then 'Edit' for any Amazon Vine product that you have reviewed.
No. All Amazon Vine reviews will be posted on the product's Amazon.com.au detail pages unedited, regardless of whether it is a favourable review or not.
Amazon Vine reviews appear on the product detail page, in the same location as other Amazon customer reviews. Amazon Vine reviews are distinguished from others with the mention "Amazon Vine Customer Review of Free Product".
Amazon Vine items are yours to keep, unless a return is specifically requested by Amazon.com.au.